1. Who we are
The halo-box.com website is published by HALO BOX LTD, an Israeli company registered under number 517273595, with its registered office at Ehud Manor 7, 4265953 Netanya, Israel (hereinafter “Halo-box”). Contact: halobox26@gmail.com, +972 53-935-4908 (call or WhatsApp). Website manager and publication director: Adi Chelly. Hosting provider: IONOS.
2. Scope
These terms apply to every visit to the website and every order placed in the shop. By ticking the box shown before payment, you confirm that you have read and accepted them. To place an order, you must be of legal age and able to enter into a contract.
3. Products and prices
Our candlesticks are handmade and personalized according to your choices (shape, symbol, colors, options). Slight differences from the photos are normal and part of the character of a handcrafted piece. Prices are shown in euros, all taxes included. The applicable price is the one displayed when you place your order.
4. Ordering and payment
Your order is confirmed once payment is made. Payment is made by credit card or the other methods offered on the payment page, through our secure payment provider UPay. Halo-box never sees or stores your card details. A confirmation email summarizes your order.
5. Delivery
We deliver to Israel, France and the United States. Each candlestick is made after you order it. Delivery time: 7 days for Israel, 10 days for France and the United States.
Delivery fees: ₪25 for Israel, ₪65 for other countries (France and the United States). If there is a delay, we will let you know by email; if the delay exceeds 30 days after the announced date, you may cancel your order and receive a full refund.
6. Cancellation, withdrawal and refunds
You receive the product you paid for, or you get your money back. You may cancel your order within 14 days of receiving the product by writing to halobox26@gmail.com, without giving any reason.
A candlestick personalized to your choices is a made-to-order item: once production has started, it can no longer be cancelled, unless it is defective or does not match your order. Before production starts, cancellation remains possible.
The product must be returned complete, unused and in its original packaging; return shipping costs are borne by you, except for a defective product or an error on our part. The refund is made to the original payment method within 14 days of the cancellation (or of receiving the return, if later). For customers in Israel, a cancellation fee may apply within the limits of the Consumer Protection Law (no more than 5% of the price or ₪100, whichever is lower).
7. Damaged or defective product
If your candlestick arrives broken or does not match your order, send us a photo at halobox26@gmail.com or on WhatsApp, then send the product back to us. We will send you a new candlestick and refund the shipping costs you paid for the return. Statutory warranties apply in addition.
8. Liability
Halo-box is responsible for the sale, production and delivery of the products ordered on the website, under the conditions set by law.
The content of the website (Torah lessons, Shabbat times, hilula dates, videos) is provided for information and study. Times and dates are calculated automatically from external sources (Hebcal, Sefaria): if in doubt, refer to your rabbi or your community’s calendar. Halo-box is not responsible for the content of third-party websites it links to, nor for interruptions of the website due to maintenance or force majeure.
Lit candles must always be supervised, placed on a stable surface and kept away from anything that can catch fire.
9. Personal data
How we handle your data is described in our privacy policy.
10. Intellectual property
Halo-box texts, photos, lessons, logos and designs are protected. Any reproduction without written consent is prohibited.
11. Governing law and disputes
These terms are governed by Israeli law, without depriving consumers of the protective rules of their country of residence. If there is a problem, please contact us first: we always look for an amicable solution. Customers residing in the European Union may also use a consumer mediator free of charge.
Last updated: November 4, 2026